Endro Cosmetiques

It depends on the status of your order:

👉 If your order is already being prepared, unfortunately it is no longer possible to modify or cancel it.

👉 If your order has not yet been prepared, contact us as soon as possible: we will do our best to intervene quickly.

Please note that all requests are processed in the order they are received, to ensure fair and efficient management for all our customers.

If you wish to send us important information regarding your order or a product:

1. Contact form: use the dedicated form on our website: contact us
2. By e-mail: you can also write to contact@endro-cosmetiques.com
   

📌 Information to include for quick processing:

• Order reference
• Precise description of your request
• New address or FR-XXXX code of the chosen relay point
  

⏱️ Processing process:

• Requests are processed in the order they are received, to ensure fair management for all our customers.
  
• Our teams read and respond within 24 to 72 hours (excluding weekends and public holidays).
  
• Each request is handled by a real person, attentive and committed, to provide you with a clear and personalized response. 🙏 Please do not send multiple messages on the same subject; this allows us to respond to you more quickly and efficiently.

💛 A courteous and complete exchange always facilitates a quick and pleasant resolution for everyone.

To help us process your claim quickly:

1️⃣ Before opening the package: Take a photo (or video) of the sealed package from all sides, as well as the carrier's label.

2️⃣ After opening, before removing the products: Take a photo (or video) of the inside of the package.

3️⃣ Check: Make sure all ordered and paid-for products are present and in good condition.

4️⃣ Photo of received products.

5️⃣ Contact us: Send us an email with all photos and a precise description of the problem.

⚠️ These steps are essential for us to be able to open an official case with the carrier and our logistics department, and to respond to you quickly.

Yes 🌿 Endro products are available in nearly 2500 physical points of sale (pharmacies, parapharmacies, institutes, specialized shops, etc.) located throughout France, Europe, and in some other countries.

How do I find a point of sale near me?

Go to our store locator map and enter your city, postal code, or region to display the closest partner retailers.

What if no point of sale appears?

You can contact us directly so that we can help you find the most suitable solution, or suggest a store that could become a reseller.